FREQUENTLY ASKED QUESTIONS

You Asked, We Answered

The following is a carefully thought-out and curated list of the questions that several customers have asked in the past. If you have a question for us, please go through our list before getting in touch. If you still can’t find the answers you’re looking for, please contact us directly and someone on the team will be happy to assist you.

WHAT DOES YOUR PRICE INCLUDE?

Our prices include set-up and break-down for all equipment. We strive to make your experience stress-free and enjoyable. Final payment is due 5 days prior to the event. If payment is not received 5 days prior to an event we can cancel and hold the deposit.

DO YOU REQUIRE A DEPOSIT?

Thank you for considering our services. To secure your booking, we require a $75.00 fee which will be applied to your final payment. Please note that deposits are non-refundable. However, if you need to cancel due to rain or unforeseen events, we can apply the deposit for the next booking.

DO YOU SET-UP IN PARKS?

We've got you! Our team is fully licensed and insured, so you can rest assured that your event is in good hands. Just make sure to check with the park staff beforehand to ensure that there's an electrical outlet near your event space."

DO YOU HAVE A RAIN OR HEAT POLICY?

If you're planning an event with us and it starts raining, please have a back-up plan. We won't set up the bounce houses, soft play, or balloon dome if the winds are over 15 mph or rain. If we do have to cancel due to weather, your payment will be held and you can reschedule for a different date. You have up to a year to reschedule

Great news! At sPROUTs Play Den, we prioritize safety above all else. We require our bubble dome and soft play equipment to be placed in a shaded area if the temperature exceeds 75 degrees. For our soft play equipment, we offer a 12x12 white pop-up tent for only $50. This will not only keep our equipment safe but also provide a comfortable environment for your little ones to play in.

WHAT SURFACES DO YOU SET-UP ON?

Whether you're planning a wedding, a corporate event, or a backyard party, we've got you covered. Our team can set up on most surfaces, from grass (soft play mats will not hold together on grass) and concrete to asphalt, pavers, and turf. We will not set-up on bark-chips, mud or gravel.

WHEN IS SET-UP AND PICK-UP TIME OF THE EQUIPMENT?

Please note that our default delivery time is 1-2 hours prior to the event, unless specified otherwise. Similarly, our pick-up time is set to 15 minutes after the party ends. Thank you for choosing our services and we look forward to making your event a success!